Client Success Manager
Carly Thomas
Carly acts as a trusted adviser guiding clients through adoption of Osprey’s solutions. She spent over 15 years in customer success and account leadership across SaaS and eCommerce, more recently a year with the Ellen MacArthur Cancer Trust leading recruitment.
Laura Brown
Laura joined Osprey in 2021 and manages, creates and nurtures valuable client relationships. With over 15 years in account management, she guides enterprise clients through onboarding, implementation and long-term growth, working closely with Sales, Product and Technical teams.
Nicola Abbott
Nicola builds long-lasting relationships with Osprey clients, ensuring their experience of the system and business is world-class. With over 15 years of client-facing experience, her passion for service and support background provides a seamless end-to-end journey for every client.
Charlotte Weldon
Charlotte partners with clients to maximise the platform’s value and impact within their operations. She has worked in client strategy and success roles across technology, data analytics and financial services, helping teams translate complex technology into results.
Lauren Bowling
Lauren ensures Osprey’s ongoing client partnerships succeed. She began her career as an Implementation Manager and, with over a decade of experience, has gained valuable insight from various client-facing and customer-related roles. Lauren joined Osprey in 2023.